Before we conduct a successful telephonic conversation, here are some steps guide to follow
Prepare before the call
- Know the purpose
- Get some necessary information
Starting the call
- Introduction
- Create a purpose
- Be polite and professional
Reason
- Direct and polite
- Specific topic
Listening and Reply
- Listen carefully
- Question to clarify
Maintain Professional Tone
- Engaged and polite
- Speak clearly and steady pace
Provide information clearly
- Clear and Concise
- Easy to Understand
Difficult Situations
- Stay and calm and polite
- Offer solutions
Ending the call
- End call with decision made
- Confirm and follow the timeline
- Gratitude and help the person
Polite Closure
- Always end the conversation politely
Some Vocabulary related to Telephonic Conversation
- Caller – /ˈkɑː.lɚ/
- Receiver – /rɪˈsiː.vɚ/
- Voicemail – /ˈvɔɪ.s.meɪl/
- Hold – /hoʊld/
- Extension – /ɪkˈsten.ʃən/
- Dial Tone – /ˈdaɪ.əl ˌtoʊn/
- Connection – /kəˈnek.ʃən/
- Drop the call – /drɑːp ðə kɑːl/
- Conference call – /ˈkɑːn.fɚ.əns ˌkɑːl/
- Ring tone – /ˈrɪŋ.toʊn/
Phrases Related to Telephonic Conversation
- Before i start, let me quickly pull up the details.
- I just want to confirm a few things before we proceed
- Greetings ( good morning/evening/evening), this is ( mention your name) from ( organization name). How are you?
- I hope i am not interrupting.
- i wanted to discuss or say ( specific topic)
- Ask the following questions to clarify and points
- Could you please explain ….
- Thank you for your patience
- I appreciate your help ….
- To summarize, here are the steps you need to take